step 1: Update the global address list
setp 2: run the following command in EMS-> get-mailbox | set-mailbox -applymandatoryproperties
step 3: restart the system attendant service
step 4: Update the offline address Book
step 5: restart the exchange file distribution service
step 6: download offline address book without "download changes since last send/receive"
office2010未更新sp1的，请更新。我遇到的问题更新完补丁后就正常了，和服务器端没有任何关系。
本文转自William宋 51CTO博客，原文链接：http://blog.51cto.com/sting/841839，如需转载请自行联系原作者